Privacy Policy

1. Who we are

AuzioCloud Private Limited (CIN U78100KL2025PTC091545), trading as AuzioCloud India, is the "data fiduciary" responsible for your personal data. Registered office: Thalachira, Meenachil, Kottayam, Kerala 686652, India. Contact: in.info@auziocloud.com · +91 9946 010 455.

2. Information we collect

• Enquiries: your name, phone number, email address, location, the service you need and anything you write in your message.
• Clients and employers: contact and address details, the name of the person receiving support, service location and schedule, and any care needs you choose to tell us so we can arrange suitable support.
• Staff and candidates: identity and contact details, date of birth, gender, languages, skills, work area, and documents you provide such as identity proof, police clearance and certificates; employment contract details including working hours and pay.
• Electronic signing: the name you sign with, your drawn or typed signature, the date and time, your IP address and device/browser details, and a record of when the document was opened and signed.
• Invoices and payments: invoice details and payment references such as a UPI or bank transfer reference number. We do not collect or store card numbers, UPI PINs or bank passwords.
• Technical data: basic server and security logs. Our public website does not use advertising or tracking cookies; the staff login uses browser storage only to keep authorised users signed in.

3. How we use your information

We use personal data only to:

• reply to enquiries and prepare estimates, service orders, agreements and employment contracts;
• match and assign suitable staff, manage the service, and arrange replacements;
• send signing links, invoices and service updates by phone, WhatsApp, SMS or email;
• issue invoices, record payments and keep the accounts and tax records the law requires;
• verify staff documents, keep the people we serve safe, and protect our systems against misuse and fraud.

We do not sell personal data or use it for advertising.

4. Consent and lawful use

We process personal data with your consent, which you give when you send an enquiry, sign an agreement, or provide your details and documents to us, and where the law otherwise permits it, such as for employment purposes or to comply with a legal obligation. You may withdraw consent at any time (see section 8). This does not affect processing already carried out, and we may need to stop a service that depends on it.

5. Who we share it with

• Clients receive the details of the staff assigned to them that they need for the service, such as name, contact number and role. Staff pay and personal documents are not shared with clients.
• Staff receive the client details they need to do the work, such as name, service address, schedule and care needs. Client charges are not shared with staff.
• Service providers who process data on our behalf under contract: Amazon Web Services (hosting, storage and email delivery, in the Mumbai region, India). When we message you by WhatsApp or SMS, the message is sent through those services from our own device.
• Authorities, when we are required to by law or to protect a person's safety.

6. Where and how we protect it

Our systems are hosted on Amazon Web Services in Mumbai, India. Data is encrypted in transit (HTTPS) and at rest. Staff documents are kept in private storage and opened only through short-lived secure links. Access is limited to authorised AuzioCloud staff signed in with individual accounts, and important actions are recorded in an audit trail. If a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

7. How long we keep it

We keep personal data only as long as we need it for the purposes above. Signed agreements, employment contracts, invoices and payment records are kept for the periods required by tax, GST, employment and other applicable laws. Enquiries that do not lead to a service are reviewed periodically and deleted when no longer needed. When data is no longer required we delete or anonymise it.

8. Your rights

You can ask us to:

• give you a summary of the personal data we hold about you and how we use it;
• correct, complete or update it;
• erase it, unless we must keep it by law (for example signed agreements and tax records);
• stop using it where you withdraw consent;
• record a person you nominate to exercise these rights if you die or become unable to do so.

To make a request or raise a concern, contact our Grievance Officer (section 11). We will respond within the time the law requires. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

9. Children

Our website is not intended for children. Where we support a child or a person with a disability, we collect their information only from, and with the consent of, their parent or lawful guardian, and only as needed to provide the service.

10. Links and other services

Our website may link to other websites and apps, such as WhatsApp or your UPI app. Their own privacy policies apply when you use them.

11. Grievance Officer and contact

For any question, request or complaint about your personal data, contact our Grievance Officer:

Anoop Mohan, Grievance Officer
AuzioCloud Private Limited
Thalachira, Meenachil, Kottayam, Kerala 686652, India
in.info@auziocloud.com · +91 9946 010 455

12. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.